Terms and Conditions for Parsons Green Carpet Cleaners

These Terms and Conditions set out the basis on which Parsons Green Carpet Cleaners provides domestic and commercial cleaning services. By making a booking, confirming an appointment, or allowing our team to begin work, the customer agrees to be bound by these terms. They are designed to make the service clear, fair, and predictable for both parties. References to “we”, “us”, and “our” mean Parsons Green Carpet Cleaners, and references to “you” or “the customer” mean the person or business requesting the service.

These terms apply to all carpet cleaning, upholstery cleaning, rug cleaning, stain treatment, and related specialist cleaning services supplied by Parsons Green Carpet Cleaners. They should be read together with any written quotation, booking confirmation, or service notes issued before the appointment. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply in full force. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the request and, where required, received any deposit or pre-authorisation. We may ask for information necessary to prepare the service, including the type of flooring, size of the area, access details, parking restrictions, and any known stains or damage. Accurate information helps ensure the quote is appropriate and that the correct equipment is allocated.

When you submit a request for Parsons Green carpet cleaning services, you agree that the information provided is true, complete, and not misleading. Any quotation is based on the details supplied at the time of booking and may be revised if the actual condition of the carpet or fabric differs materially from the description provided. If a site visit is necessary, the booking remains provisional until the inspection is complete and the scope of work is agreed. We reserve the right to decline a booking where the work requested is outside our capability, poses a health and safety risk, or cannot reasonably be completed within the available time.

It is your responsibility to ensure that the premises are ready for the appointment, including providing reasonable access to the areas to be cleaned. You should remove small personal items, valuables, and fragile objects before our arrival. If furniture must be moved, you should notify us in advance so that we can confirm what can safely be handled as part of the service. Our team may refuse to move heavy, fixed, hazardous, or potentially unstable items. Delays caused by incomplete access or inadequate preparation may result in additional charges or rescheduling.

2. Prices and Payments
All prices are quoted in pounds sterling unless stated otherwise. Unless a quotation specifically says it is fixed, prices are estimates based on the information supplied and may change if the actual work differs from what was described. Additional charges may apply for heavily soiled items, difficult access, excessive treatment time, emergency appointments, or extra services requested on the day. We will aim to explain any likely variation before continuing with the work.

Payment is due in full on completion of the service unless we have agreed different terms in writing before the appointment. We may accept cash, bank transfer, card payment, or another authorised method. Where a deposit has been requested, that deposit will usually be applied to the final invoice. If payment is not made when due, we may charge reasonable administrative costs and interest on overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise in line with the law. We may also suspend future services until all outstanding amounts are settled.

The customer is responsible for ensuring that any invoice details are accurate and that payment is made by the agreed deadline. If the service is booked by an agent, landlord, tenant, managing agent, or business representative, the person placing the booking confirms that they have authority to enter into the contract or that they will remain liable for payment if authority is later disputed. Any dispute concerning an invoice must be raised promptly and in writing. Undisputed sums must still be paid on time.

3. Cancellations and Rescheduling
You may cancel or reschedule a booking by giving reasonable notice. If notice is provided sufficiently in advance, no cancellation fee may apply. However, if you cancel at short notice, fail to provide access, or are absent at the agreed time, we reserve the right to charge a cancellation fee to cover lost time, allocated staff, and preparation costs. The amount of any fee will be proportionate and reasonable in the circumstances.

If we need to cancel or reschedule due to adverse weather, illness, equipment failure, staff unavailability, safety concerns, or other reasons beyond our reasonable control, we will contact you as soon as practicable and offer an alternative appointment where possible. We shall not be liable for inconvenience or indirect loss caused by a necessary rescheduling, but we will aim to minimise disruption. Where a deposit was paid for a service we are unable to provide, we will refund or reapply the deposit unless the cancellation was caused by your breach of these terms.

4. Customer Obligations
You must ensure the area to be cleaned is safe and suitable for the work. This includes disclosing any pre-existing damage, weak fibres, loose seams, water sensitivity, dye instability, mould, pest activity, or prior DIY treatment. You should also tell us about allergy concerns, pets, children, or any hazards that may affect the service. We rely on the information you give us to select appropriate methods and cleaning products. If you fail to disclose relevant information, we may suspend or stop work without being responsible for the resulting outcome.

Where cleaning products or equipment are left on site temporarily, you must keep them out of reach of children and pets until our team has left and the area is safe to use. If you choose to request rapid drying, anti-allergy treatment, stain protection, or other optional extras, you accept that results can vary depending on fibre type, condition, and prior contamination. Parsons Green Carpet Cleaners does not guarantee complete removal of every stain, smell, or mark, particularly where the item has been damaged before treatment or where the stain is permanent.

5. Liability and Limitations
We will carry out our services with reasonable skill and care, using appropriate equipment and products for the relevant surface. If we make a mistake that causes direct loss or damage, our liability will be limited to the reasonable cost of repair or re-cleaning, or the amount paid for the affected service, whichever is lower, except where the law requires otherwise. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Cleaning textiles, carpets, and upholstery involves inherent risks, especially where items are old, faded, fragile, water-damaged, poorly installed, or made from delicate fibres. The customer acknowledges that some shrinkage, colour migration, texture change, pile flattening, pre-existing wear, or residue transfer may occur despite reasonable care. We are not responsible for faults that existed before the service, hidden defects, or damage caused by unsuitable materials or prior repairs. We are also not liable for indirect, consequential, or purely economic losses, including loss of profit, loss of opportunity, or inconvenience, unless required by law.

6. Access, Parking, and Working Conditions
You are responsible for arranging lawful access to the property and, where relevant, any parking permissions or permits required for our vehicle and equipment. If parking or access is unavailable, restricted, or unexpectedly costly, we may pass reasonable extra costs on to you. The working area should have suitable lighting, ventilation, and space for safe operation. If conditions are unsafe or unsuitable, we may postpone or refuse the service until the issue is resolved. Any delay caused by access restrictions may be treated as a waiting-time charge or a failed visit charge if applicable.

7. Waste Regulations and Disposal
We operate in accordance with applicable UK waste handling requirements and environmental obligations. Where our service creates wastewater, removed debris, or waste packaging, we will manage it responsibly and in line with relevant rules. However, the customer remains responsible for the lawful disposal of any items that are not part of our service, including household rubbish, contaminated belongings, or materials removed from the premises unless we have expressly agreed to take them away. We will not remove prohibited waste, hazardous substances, or items requiring specialist disposal unless specifically agreed and legally permitted.

You must inform us in advance if the property contains known hazards such as bodily fluids, mould of a significant level, chemical contamination, asbestos-related concerns, sharps, or pest infestation. We may refuse to handle or move contaminated materials if doing so would breach health and safety standards or environmental rules. If specialist disposal is required because of hidden contamination or unsafe waste, additional charges may apply, or the service may be stopped. We may ask you to make separate arrangements for items that require licensed collection or treatment.

8. Subcontracting and Staff
We may use trained employees, assistants, or subcontractors to perform all or part of the service. Any such person acting on our behalf must follow our standards and instructions. Unless otherwise agreed, the contract remains between you and Parsons Green Carpet Cleaners even if the work is carried out by another approved operative. You agree not to request private side arrangements with our staff for work that bypasses the business contract, unless we have expressly authorised that arrangement in writing.

9. Complaints and Service Issues
If you are dissatisfied with any aspect of the service, you should notify us as soon as possible and give us a reasonable opportunity to inspect the issue and, where appropriate, put it right. We may ask for photographs, a description of the concern, or access to the treated area. If a further visit is needed, we will arrange it within a reasonable time. Any complaint must be genuine and relate to the work actually carried out. Claims raised long after the appointment may be harder to assess and may not be eligible for remedy if evidence is no longer available.

Where a stain, odour, mark, or defect remains because it was permanent, previously treated, or beyond the scope of a standard clean, that outcome does not amount to a breach of contract. We are happy to explain the expected result before work starts, but we cannot guarantee restoration of items to a like-new condition. Parsons Green carpet cleaning services are intended to improve cleanliness and hygiene, not to replace worn, damaged, or ageing materials.

10. Force Majeure
We are not responsible for delay or failure to perform our obligations where the delay or failure results from events beyond our reasonable control, including severe weather, transport disruption, utility failures, acts of God, fire, flood, epidemic, industrial action, supply shortages, or government restrictions. If such an event occurs, we will take reasonable steps to resume service or rearrange the appointment. Either party may terminate the booking if performance becomes impossible for a prolonged period.

11. Data, Privacy, and Communication
Any personal information supplied in connection with a booking will be used only for managing the service, handling billing, and communicating about appointments or legal obligations. We will keep information secure and only retain it for as long as necessary for legitimate business, accounting, or compliance purposes. By making a booking, you consent to being contacted about the appointment, invoice, or related service matters through the contact details provided at the time of booking.

12. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising from them are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, mandatory consumer protections in your own jurisdiction may still apply where required by law, but the legal framework of the contract will remain subject to the governing law stated here. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable law requires otherwise.

13. General Provisions
No failure or delay by us in exercising any right under these terms shall be treated as a waiver of that right. Any variation to these terms must be agreed in writing by an authorised representative of Parsons Green Carpet Cleaners. If we choose not to enforce a term in one instance, that does not prevent us from enforcing it later. These terms form the entire agreement between the parties in relation to the service and replace any prior discussions, statements, or understandings to the extent permitted by law.

The customer confirms that they have read and understood these Terms and Conditions before booking. By proceeding with the appointment, you acknowledge that carpet cleaning and related services involve practical limitations and that reasonable professional judgment will be used at all times. The aim of Parsons Green Carpet Cleaners is to provide a reliable, transparent, and lawful service while maintaining fair expectations on both sides. If you do not agree with these terms, you should not proceed with the booking.

In summary, these terms cover the booking process, pricing, payment, cancellation, liability, waste handling, and governing law for Parsons Green Carpet Cleaners. They are intended to support a clear professional relationship and to ensure that each job is carried out with care, honesty, and legal compliance. Parsons Green Carpet Cleaners reserves the right to update these terms from time to time, and the version in force at the date of booking will apply to that service unless a newer version is agreed in writing.